P4 Software / activoHQ English

Creating an account (sign-up)

Creating an account (sign-up)

Overview

The sign-up screen lets anyone create their own ActivoHQ account, self-service, with no administrator involved and no credit card. Completing the form provisions a dedicated environment reachable from a custom subdomain (for example, mycompany.activohq.cloud), with a 30-day free trial and up to 25 Assets. The screen is aimed at new customers who want to evaluate or buy the service.

How to get there

The screen is not part of the application's internal menu. You reach it directly at the public URL:

https://app.activohq.cloud/registro

A plan parameter can also be carried in the URL when you arrive from a pricing page (for example, /registro?plan=pro). The starting language can be forced with ?lang=en to show the form in English.

Key concepts

Term Description
Subdomain Your organization's unique identifier inside ActivoHQ. It defines your sign-in URL: yourcompany.activohq.cloud. It may only contain lowercase letters and digits, with no spaces or special characters.
Account (tenant) The isolated, dedicated data environment for your organization, created automatically when you sign up.
Free trial A 30-day period with up to 25 Assets, at no cost and with no credit card.
Terms of service The legal conditions that govern the use of ActivoHQ. You must accept them to complete sign-up.

How to use it

Create a new account

  1. Open https://app.activohq.cloud/registro in your browser.
  2. (Optional) Choose the interface language with the ES / EN buttons in the top right corner of the form.
  3. In Company name, type your organization's name (for example, My Company, Inc.). When you leave the field, the system suggests a subdomain based on what you typed.
  4. Check or edit Subdomain - your address. A live preview of your sign-in URL is shown under Your portal will be (yourcompany.activohq.cloud). The subdomain must be 2 to 32 characters; only lowercase letters and digits are allowed (no hyphens, accents or spaces). Certain terms are reserved and cannot be used (for example: app, api, admin, www, mail, static, Assets, portal).
  5. Fill in First name.
  6. Fill in Last name.
  7. In Email - your username, enter your email address. This email becomes your sign-in username.
  8. In Password, type a password of at least 8 characters. You can also press Enter in this field to submit the form.
  9. Tick the I accept the Terms of service checkbox.
  10. Click Create my free account. The button shows Creating your account... while the request is processed.
  11. If sign-up succeeds, you are taken straight to your portal at yoursubdomain.activohq.cloud, already signed in.

If you already have an account, click Sign in at the foot of the form to go to the sign-in screen.

Fields

Field Type Required Description Validation
Company name Text Yes The name of the organization signing up. When you leave the field, a subdomain suggestion is generated if the subdomain field is still empty. Must not be empty.
Subdomain - your address Text Yes The account's unique identifier. It defines the URL <subdomain>.activohq.cloud. Between 2 and 32 characters. Lowercase letters (a-z) and digits (0-9) only. Reserved values are not allowed: app, api, admin, www, mail, static, Assets, portal.
First name Text Yes The account administrator's first name. Must not be empty.
Last name Text Yes The account administrator's last name. Must not be empty.
Email - your username Email Yes The administrator's email address. It becomes the sign-in username. Must be a valid email address. Must not be empty.
Password Password Yes The password for the account. At least 8 characters.
I accept the Terms of service Checkbox Yes Confirms acceptance of the service's legal terms. Must be ticked before the sign-up button is enabled.

Permissions

This screen is public and needs no active session. Anyone with the URL can create a new account.

Notes

  • Free trial: every new account includes 30 days of free access supporting up to 25 Assets. No credit card is asked for at sign-up.
  • Automatically suggested subdomain: when you complete Company name and move to the next field, the system proposes a subdomain by stripping disallowed characters and lowercasing the result. You can change it freely before submitting.
  • Immediate access: once the account is created, the system redirects to the new organization's portal with the session already open. You do not need to confirm your email address to start.
  • Plan integration: if you reach sign-up from a pricing page, the plan you selected is carried across automatically in the ?plan= URL parameter.
  • Accounting integration: ActivoHQ includes the CifraHQ integration for Accounting Reports and export, available according to the plan you buy.

Troubleshooting

Symptom Likely cause Resolution
The Create my free account button stays disabled. The I accept the Terms of service checkbox is not ticked. Tick the acceptance checkbox. The button is enabled only once it is ticked.
The message "Please complete the required fields (password at least 8 characters)." appears. One or more required fields are empty, or the password is shorter than 8 characters. Check that every field is filled in and that the password is 8 characters or longer.
The message "The subdomain must be 2-32 lowercase letters or digits (no reserved words)." appears. The subdomain contains disallowed characters (uppercase, hyphens, accents, spaces) or is a reserved system word. Use lowercase letters and digits only, and avoid: app, api, admin, www, mail, static, Assets, portal.
The message "Could not create the account." appears. An unexpected server error while processing sign-up (for example, the subdomain is already taken). Try a different subdomain. If the problem persists, contact ActivoHQ support.
The page opens in Spanish. The URL does not include ?lang=en. Click the EN button at the top of the form to switch to English.

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