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Signing in

Signing in

Overview

The Sign in screen is the entry point to ActivoHQ. It lets each registered user reach their account by entering their username (or email address) and password. The system identifies the organization the user belongs to automatically from the subdomain in the web address, so each company only ever reaches its own data.

How to get there
Path No navigation menu needed - it is the first screen you see when you open the portal
URL https://{subdomain}.activohq.cloud/login

Replace {subdomain} with the subdomain assigned to your organization (for example, mycompany.activohq.cloud/login). If you do not know your subdomain, ask your account administrator.

Key concepts

Term Definition
Subdomain The first part of your portal's web address (for example, mycompany in mycompany.activohq.cloud). It identifies your organization within ActivoHQ.
Username The unique identifier assigned to you inside your organization. You can also use your email address.
Password The secret key tied to your account. Case sensitive.
Authenticated session The state in which the system recognizes your identity and lets you work according to your access profile.

How to use it

Sign in to ActivoHQ

  1. Open your web browser and type your portal address: https://{subdomain}.activohq.cloud/login.
  2. In the Username field, type your username or your email address.
  3. In the Password field, type your password.
  4. Click Sign In.
    • While the system checks the credentials, the button shows a loading indicator and is disabled to prevent duplicate submissions.
  5. If the credentials are correct, the system takes you straight to the ActivoHQ Dashboard.
  6. If they are wrong, an error notification appears at the top of the form. Check your details and try again.

Fields

Field Type Required Description Validation
Username Text field Yes Username or email address registered on your account Cannot be empty; the system shows "Username is required."
Password Text field (masked) Yes The password tied to your account Cannot be empty; the system shows "Password is required."

Permissions

The sign-in screen is publicly accessible - anyone who has the portal address can see it. To get into the system, however, you need an active account within the organization (set up by your account administrator).

Platform administrators can also sign in to the administration console at https://app.activohq.cloud/login, where the screen additionally shows the Administrator Console identification in the branding panel.

Notes

  • Sign-in by subdomain: ActivoHQ is a multi-tenant platform. The system decides which organization to authenticate against from the subdomain in the URL. If you use the wrong subdomain, your credentials will not be recognized even if they are valid in another organization.
  • Flexible identification: You can sign in with your username or your email address - both are accepted in the Username field.
  • No password recovery option: If you forget your password, contact your account administrator to reset it. The application has no email-based password recovery flow.
  • No sign-up option on this screen: New organizations register at https://activohq.cloud/registro. Individual users are created by the administrator inside the portal.

Troubleshooting

Symptom Likely cause Resolution
The Sign In button does not respond or shows a network error Connectivity problem, or the service is unavailable Check your internet connection and try again. If the problem persists, contact technical support.
The message "Login failed. Please check your credentials." appears Wrong username, email or password; or the account is not active Check that you are typing the right credentials and that your account is active. Ask your administrator if the problem continues.
The page shows "Could not load your profile. Please sign in again." The session expired or the profile could not be loaded Sign in again from the sign-in screen.
The credentials are correct but the system will not let you in You may be signing in on the wrong subdomain Confirm the web address includes your organization's subdomain (for example, mycompany.activohq.cloud).
Unexpected error when clicking Sign In Internal application error Reload the page and try again. If it persists, note the error message and contact technical support.

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