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Subscription and billing

Subscription and billing

Overview

The Subscription and billing screen lets account administrators see the current state of their ActivoHQ subscription, choose or change the plan, and pay through Stripe. This is where the account's asset limit is controlled and where the billing cycle (monthly or annual) is managed.

How to get there

Home > Subscription and billing

Direct URL: /suscripcion

Key concepts

Term Meaning
Plan The service tier you have bought (Starter, Business, Professional, Enterprise or Gobierno). It sets the maximum number of Assets you can register.
Free trial The initial no-cost period granted when the account is created. It shows the days remaining before it expires.
Asset limit The maximum number of Assets the plan allows you to register in ActivoHQ.
Monthly / annual billing How often you are charged. Annual billing includes a discount equivalent to 2 months free.
Stripe The external payment gateway that processes the transactions. ActivoHQ does not store card details.
Subscription status One of: Free trial, Subscribed, Subscription suspended or Subscription cancelled.

How to use it

See the current subscription status

When you open the screen, a banner at the top shows the state of the account:

  • Free trial: shows the days left and the trial asset limit (for example, 30 days left - Up to 25 Assets).
  • Subscribed: confirms the active plan and the asset limit you have bought (Up to N Assets, or Unlimited Assets on Enterprise).
  • Subscription suspended / Subscription cancelled: access is restricted, and the banner reads "Choose a plan below to restore access."

Choose the billing interval

  1. In the screen header, find the Billing interval selector.
  2. Click Monthly to see prices per month.
  3. Click Annual to see prices per year. This option includes the 2 months free discount highlighted beside the button.

Choose and buy a plan

  1. Review the available plan cards:

    Plan Asset limit Monthly price Annual price
    Starter - For small teams Up to 100 Assets $29 / month $290 / year
    Business - Growing operations (Most popular) Up to 500 Assets $79 / month $790 / year
    Professional - Large portfolios Up to 2,000 Assets $199 / month $1,990 / year
    Enterprise - For large fleets Unlimited Assets $800 / month $8,000 / year
    Gobierno - Corporate & government 20,000 Assets included, expandable $2,000 / month $20,000 / year

  2. Click the Choose [plan name] button inside the card you want.

    • If the plan is already your active plan, the button reads Current plan and is disabled.

  3. The system takes you to the Stripe payment gateway to pay by credit card or another available method.

  4. When payment completes successfully, Stripe returns you to ActivoHQ and the notification "Subscription activated. Thank you!" appears.

  5. If you close or leave the Stripe window without paying, you return to ActivoHQ with the notification "Checkout canceled - no charge was made." Nothing is charged.

Expand capacity on the Gobierno plan

The Gobierno plan includes 20,000 Assets and can grow beyond that limit through 500-asset expansion packs ($25 / month per pack):

  1. Contact your ActivoHQ sales representative and say how many extra Assets you need.
  2. The ActivoHQ team adds the packs to your subscription; the charge is prorated automatically on your next Stripe invoice.
  3. The new asset limit is reflected on the account immediately, without interrupting service.

What every plan card lists

Under the price, each card repeats the features included on every tier:

The page header reads Choose your plan - Simple, transparent pricing. Upgrade or change anytime. - and the footer note reads Prices in USD. Taxes may apply. Cancel anytime.

Fields

Element Type Description
Billing interval selector Toggle button Switches the price view between Monthly and Annual.
Plan card Information card Shows the plan name, tagline, price for the selected interval, asset limit, and the action button.
Choose [plan] / Current plan button Button Starts the Stripe payment flow for that plan. If it is the current plan, it appears disabled reading Current plan.
Contact sales button Email link Appears on the public site for the Gobierno plan. Opens your mail client with the recipient already filled in.
Status banner Visual notification Shows the subscription status, the days left in the trial and the asset limit.

Permissions

Available to users with access to the module, as configured by your administrator.

Notes

  • Asset limit: if the account reaches the limit of its plan, the system shows the alert "Asset limit reached" and stops you registering new Assets until you upgrade ("Upgrade your plan to add more Assets.").
  • Trial period: the free trial is 30 days from sign-up. No credit card is needed.
  • Annual billing: choosing the Annual interval prices the year at 10 months instead of 12, roughly a 17% saving.
  • Enterprise plan: includes everything in Professional, unlimited Assets, and dedicated support and onboarding.
  • Gobierno plan: includes 20,000 Assets, dedicated infrastructure, RFID counts, ERP integration (Oracle EBS, SAP), a 99.9% SLA and corporate sign-on (SSO/SCIM). Capacity grows in 500-asset packs ($25 / month per pack) handled by the ActivoHQ sales team.
  • Payment processing: all payments go through Stripe. ActivoHQ does not store card or bank details.
  • Prices in USD: prices are shown in US dollars. Taxes may apply under local law. The subscription can be cancelled at any time.
  • Unlimited users: every plan includes unlimited users. ActivoHQ never charges per seat.
  • CifraHQ integration: the CifraHQ integration is included on every paid plan under the Reports and CifraHQ integration feature.

Troubleshooting

Symptom Likely cause Resolution
The Choose [plan] button is disabled The screen is processing an earlier request, or it is the current active plan. Wait a few seconds and try again. If it is already the active plan, no action is needed.
The notification "Checkout canceled - no charge was made." appears You closed or left the Stripe payment window. Click Choose [plan] again to restart the payment flow.
The banner shows Subscription suspended or Subscription cancelled The subscription was cancelled or suspended. Click Choose [plan] on the card you want and complete payment to restore access.
No status banner appears The account has not completed sign-up, or the session is not tied to a valid tenant. Sign out, sign in again and return to this screen. If the problem persists, contact support.
The asset limit does not update after buying a plan Activation is still pending. Wait a few minutes and reload the screen. If the problem persists, contact support with the Stripe payment session id.

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