Hospital Notifications — LogisticaHQ

Applies to: LogisticaHQ (P4 Warehouse) tenants with tray management enabled Roles required: Administrator (to enable); no user action once configured Regulatory references: none

Overview

LogisticaHQ can Email the hospital automatically at the two moments they care about: when a tray is dispatched to them, and when the returned tray's consumption is reconciled. Both notifications are off by default and are enabled per tenant.

Prerequisites

1. Outgoing Email (SMTP) configured for your tenant.
2. An Email address on the hospital's Customer record (Fulfillment > Customers, the Email field).
3. The notification settings turned on (below).

The Dispatch Email

Setting: Business_Kitting_NotifyHospitalOnDispatch

Sent when the tray physically ships. Subject: "Tray KIT-xxxxxxx dispatched". The body names the hospital, the dispatch date, the pick ticket reference, and a table of the tray's contents (SKU, description, quantity), and asks that the tray be available for pickup after the case.

The Consumption Email

Setting: Business_Kitting_NotifyHospitalOnConsumption

Sent after the return is counted and reconciled, only when a consumption document was produced — a tray returned complete generates no Email, because there is nothing to report. Subject: "Consumption CONS-xxxxxxx - tray KIT-xxxxxxx". The body lists what the surgery consumed, and the consumption PDF is attached.

CC Recipients

Setting: Business_Kitting_NotificationCcEmails — a comma-separated list added as CC to every hospital tray notification. Typically your own office, so the team sees what the hospital sees.

Behavior Notes

• A missing hospital Email address means no Email is sent — the dispatch or reconcile itself always completes normally. Notifications never block Warehouse work.
• Emails are queued and sent in the background; a short delay after the scan is normal.

Troubleshooting

Related Features

• Tray Configuration Settings
• Surgical Trays overview