The Release button is missing. It only shows on a document in Draft. If it is already pending or approved, use To draft to return to data entry (when still possible).
The Approve button is missing. It shows only in Pending Approval and when the document has no workflow. With a workflow, approve through Workflow > Process. If you are not an approver, ask an administrator.
Cannot release: "freighter is missing". Pick one in the contract's Freighter field. If it does not exist, create it under Master data > Freighters for that importer.
Cannot release: "missing approval workflow". The company requires a workflow and there is no default. Assign one in the Workflow field or ask the administrator to set the default.
Cannot go back to draft. A contract with Receipts or an invoice with Shipments no longer returns to draft. Neither does one whose order or ticket the warehouse already started processing. Correct through a new document.
Cannot edit a line. Lines are edited in draft and only when they have no receipt, invoice or shipment.
Invoicing says the contract has no available inventory. Available = received − committed. Either no receipt has arrived, or everything received is already on invoices. Check the lines' Received and Committed columns and the Related documents block.
I want to invoice only part. Use the Percentage when creating the invoice, or create it at 100% and remove or reduce lines in draft. Whatever you take out becomes available again.
The contract shows as closed but there are goods in the warehouse and I cannot invoice them. A contract closes only when everything received under it has been shipped, so the first thing is to confirm which contract those goods belong to. Go to Analytics > Detailed inventory, search the SKU and look at the Lot column: in the warehouse the lot is the contract number. Often the pallet belongs to another contract of the same importer with the same product, still open, from which it can be invoiced. If the lot is the closed contract's, check Analytics > Alerts, counters group: if a shipment was recorded in excess or deleted, fixing the counters reopens the contract. If none of that applies, the goods entered the warehouse without passing through an aduanasHQ receipt (an inventory adjustment in P4W) and must be sorted out with the warehouse.
The invoice stays open although the warehouse already dispatched. The shipment arrives when the warehouse closes the pick ticket. Ask the warehouse to close it; if it is already closed, check Setup > System > Logs in case the upload was rejected (for example a shipped quantity greater than the invoiced one).
I approved the contract and the warehouse cannot see the purchase order. Look at the contract's side panel: it should show the P4W order and its state. If it says it will be created on approval and the contract is approved, check the Logs: usually a product could not be created in the warehouse or the integration is not bound (Tenant > P4W Integration).
The warehouse received but the receipt does not show. Receipts are loaded when the warehouse closes the order. Check the Logs: a receipt exceeding the order is rejected and noted.
Less than ordered arrived and the rest comes later. Once the order is closed in the warehouse, use Data > Backorder PO on the contract.
Less than ordered arrived and the rest will not come. Ship everything received and ask an administrator to use Close on the contract.
The Stock position does not match the warehouse inventory. Two sources: aduanasHQ's documents and P4W's count. First the counters alert; then inventory adjustments made in the warehouse outside a contract.
A line's counters differ from the documents. An administrator presses Rewrite the counters from the documents under Analytics > Alerts. It is safe: it only re-adds what is already on Receipts, invoices and Shipments.
A user sees another importer's documents. On their record (Setup > System > Users) tick only the Importers that belong to them. A user with no Importers ticked sees them all.
My account is locked. Ten failed attempts lock it for 15 minutes. Wait, or ask an administrator to send you the reset email.
I want to change what something is called on screen. Setup > System > Translations: find the text and type the wording you prefer.
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