Customer Credit Memos
Customer Credit Memos
A customer credit memo lets you credit a customer a fixed amount without tying it to specific invoice lines or returned Inventory. Use it when a freight allowance, price concession, or goodwill adjustment needs to go on the customer's account -- not when you are processing a physical return (for that, use a Customer Credit Note).
Where to find it
Go to Returns > Sales > Credit Memos.
Customer Credit Memos list, credits issued for returned goods or pricing adjustments.
How to create a Customer Credit Memo
- Go to Returns > Sales > Credit Memos.
- Click New.
- Select the Customer and set the Posting Date.
- Enter the Amount to credit.
- Optionally add a Reference Number and Comments.
- Click Post to apply the credit.
Field reference
| Field | Description |
|---|---|
| Code | Auto-generated reference number; read-only |
| Customer | The customer receiving the credit; locked after creation |
| Posting Date | Date the credit takes effect in the Accounting period |
| Amount | Flat credit value; editable only while the memo is in Draft |
| Reference Number | Optional -- enter an authorization number or customer reference for your records |
| Currency | Read-only; set from the tenant's base currency |
| Comments | Free-text notes; visible on the memo detail and in audit history |
| Balance / Credit | Read-only display of the customer's current outstanding balance and available credit before you post |
Document lifecycle
| State | What it means |
|---|---|
| Draft | Editable; no financial impact yet |
| Posted | Customer credit balance increased; Accounting entry created |
| Archived | Closed and read-only |
What happens after posting
The credit sits on the customer's balance until applied. To use it against an open invoice, open the invoice and select Pay > Apply Credit. No bank transaction is required.
Tips
- Only Draft credit memos can be deleted. Once posted, archive the memo if it is no longer needed.
- For itemized Returns from a specific invoice, use a Customer Credit Note instead -- it carries the original line references and updates Inventory.
- The Balance and Credit fields on the detail page show the customer's current financial position so you can see the impact before posting.
Related: Customer Credit Notes · Sales Debit Memos · Customers · Customer Returns · Invoices · Audit Trail · Account Priming
Was this page helpful?