Return Receipts

A return receipt is the moment returned goods officially re-enter your Inventory. When a customer's shipment arrives back at your warehouse, you post a return receipt to confirm the quantity received, put the stock back on the shelves, and create the Accounting entry — all in one action. It is the Inventory side of the Returns process, and it is what drives the credit note that follows.

Return receipts are created from a Customer Return, not directly from this list.

How return receipts work

1. Create a Customer Return for the goods coming back (see Customer Returns).
2. Release the Customer Return.
3. When the goods physically arrive at your warehouse, open the Customer Return and click Receive.
4. CifraHQ creates a Return Receipt with the quantities to receive.
5. Confirm the Quantity actually received for each line.
6. Set the Posting Date and Warehouse.
7. Post — Inventory is increased in the selected warehouse.

Field reference

• Customer Return — the parent return this receipt belongs to; set automatically.
• Warehouse — where the returned goods are physically received and stored. This can differ from the customer's original delivery warehouse if your Returns flow to a separate inspection or Returns-processing location.
• Posting Date — the date the Inventory is credited. Use the actual date the goods were received and counted, not the date the return was originally raised.
• Quantity Received — the actual count received. Enter this carefully — it determines the quantity on the credit note and your Inventory increase.

Document lifecycle

Tips

• Goods can arrive in multiple shipments. If a customer sends back stock across two deliveries, you can post a separate return receipt for each. Both receipts roll up to the same Customer Return.
• For lot-, serial-, or expiry-controlled Products, enter the tracking details per line before posting. This is your record of which specific lots re-entered stock — important for traceability and for Products with expiry dates that may have changed since original sale.
• Once posted, the quantities received here become the basis for the Customer Credit Note. If you received ten units back but only eight were in sellable condition, you may want to record all ten as received (for Inventory accuracy) and handle the quality adjustment separately.

Related: Customer Returns · Customer Credit Notes · Inventory Deliveries · Inventory by Location · Warehouses · Audit Trail